Privacy Policy
Captivating Skin Day Spa Operated by Captivating Catalyst LLC 230 N Main St, Grapevine, TX 76051
Last updated: July 15, 2026
Overview
Captivating Skin Day Spa ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website, booking an appointment, or communicating with us, you agree to the practices described here.
Information We Collect
We collect information you provide directly to us, including:
Contact information: your name, email address, phone number, and mailing address
Appointment information: the services you book, appointment dates and times, and your treatment preferences
Health and skin information: skin concerns, allergies, current skincare products, and relevant health conditions you disclose on our intake form, which we collect solely to provide safe and appropriate treatment
Payment information: processed securely by our payment provider (Stripe). We do not store your full card number on our systems.
Date of birth: if you choose to provide it
We also collect limited technical information automatically when you visit our website, such as your browser type and pages visited, to help us improve the site.
How We Use Your Information
We use your information to:
Schedule, confirm, and manage your appointments
Provide safe, personalized treatment based on your skin profile and health disclosures
Send appointment reminders and aftercare guidance
Process payments for services and products
Send you occasional updates, skincare tips, and offers, if you have opted in
Respond to your questions and provide customer support
Maintain accurate business and client records
Text Messaging (SMS)
If you opt in to receive text messages from us, we may send you appointment confirmations and reminders, aftercare guidance, responses to your questions, and occasional promotional offers.
Consent: We only send text messages to individuals who have opted in, either through a checkbox on our booking or intake form, or by providing verbal consent in person.
Opting out: You can stop receiving text messages at any time by replying STOP to any message. You may reply HELP for assistance.
Rates: Message and data rates may apply. Message frequency varies.
No sale or sharing of phone data: We do not sell, rent, or share your mobile phone number or SMS consent with any third party for their own marketing purposes. Phone numbers are shared only with the service providers who deliver our messages on our behalf.
Email Communication
If you subscribe to our email list, we may send you skincare tips, updates, and offers. You can unsubscribe at any time using the link at the bottom of any email.
How We Share Your Information
We do not sell your personal information. We share information only with service providers who help us operate the business, and only to the extent needed to perform their services. These include our scheduling platform, payment processor, email and text messaging providers, and our bookkeeping and records systems. These providers are required to protect your information and use it only for the services they provide to us.
We may also disclose information if required by law, or to protect the rights, safety, or property of our clients, our business, or others.
Health Information
The skin and health information you share on our intake form is used solely to provide safe and effective treatment. We treat this information as confidential and do not share it for marketing purposes.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, but we work to safeguard your information using industry-standard practices and reputable service providers.
Data Retention
We retain your information for as long as needed to provide services to you, maintain accurate business records, and comply with our legal obligations.
Your Choices
You may:
Opt out of text messages by replying STOP
Unsubscribe from emails using the link in any email
Request that we correct or update your information
Request that we delete your information, subject to any records we are required to keep
To make a request, contact us using the information below.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. Clients under 18 require parental or guardian consent for treatment.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of our services after a change means you accept the updated policy.
Contact Us
If you have questions about this policy or your information, contact us at:
Captivating Skin Day Spa 230 N Main St, Grapevine, TX 76051 Email: admin@captivatingskin.spa Phone: (682) 999-2201